This project is designing delivery device based on the existing delivery system in Hong Kong. The device allows workers to provide better organization of packages and enhance the safety of the delivery process.
Due to the online shopping trend, the demand of delivery service is increasing quickly, Workers need to deliver large numbers of package everyday. Numbers of people who bought expensive and luxury items through online shop increased by 28% in 2015, suchas Rolex, Apple and other luxury items , the demand of services’ reliability is needed. However, the existing delivery process and equipment may not suitable to deliver the high-end products.
Due to the increasing workload and service requiement, the service performance is difficult to manage. Customers are not satisfied with the existing service due to some delivery issues, including tangible safety issue, intangible perception of damage and shipping delay.
In the existing protocol, company doesn't give any delivery guideline to workers. Workers only can manually plan the route and sort out packages based on their rule of thumb. However, routing and sorting arethe important pre-deliver works in the delivery process, variable quality of preparation work creates extra works and the risk of safety issue in the later process.